Refund Policy
A legal disclaimer
Refund Policy
Effective Date: March 2025
Last Updated: March 2025
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1. Introduction
We are committed to providing high-quality services. However, we understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.
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2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- If a service has not been delivered as agreed due to an error on our part.
- If a request for cancellation is made within the specified cancellation period before work has commenced.
- If a duplicate payment was made in error.
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3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- If the service has already been delivered as agreed.
- If cancellation is requested after the work has commenced.
- If dissatisfaction is based on preference rather than service failure.
- If a failure to provide necessary information or cooperation results in incomplete service delivery.
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4. Requesting a Refund
To request a refund, please follow these steps:
1. Contact us at info@franzaconsultancy.com with your order details and the reason for your refund request.
2. We will review your request and respond within 5 business days.
3. If your refund is approved, the amount will be processed to your original payment method within 5 business days.
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5. Partial Refunds
In some cases, partial refunds may be offered if only a portion of the service has been delivered and the remaining work is cancelled.
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6. Processing Time
Approved refunds will be processed within 5 business days. The time it takes for the refund to appear in your account may depend on your payment provider.
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7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services implies acceptance of the revised policy.
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8. Contact Us
If you have any questions about our Refund Policy, please contact us:
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By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.